Works 2000: Help Topic Is Printed Incorrectly on Hewlett Packard DeskJet 695C (239191)


The information in this article applies to:

  • Microsoft Works 2000
  • Microsoft Works Suite 2000
This article was previously published under Q239191

SYMPTOMS

When you print a Microsoft Works 2000 online Help topic to a Hewlett Packard DeskJet 695C printer (or to a similar printer that also uses the Hewlett Packard DeskJet 690C Series printer driver), the top half of the footer is not printed.

CAUSE

This behavior occurs because Microsoft Internet Explorer 5 does not work correctly with this printer driver.

RESOLUTION

To resolve this issue, download and install the HP Printer Software Upgrade for the HP DeskJet 690C Series from the following Hewlett Packard Web site:

http://www.hp.com/cposupport/swindexes/dj690c_swen.html

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MajorLast Reviewed:6/24/2004
Keywords:kb3rdparty kbnofix kbprb kbprint KB239191
©2004 Microsoft Corporation. All rights reserved.