SMS: Event 1011 on Smsperf.dll Appears in Windows NT Event Log (238866)

SYMPTOMS

On Systems Management Server 2.0 site and logon servers, you may see an error message in the Microsoft Windows NT event log that is similar to the following example:

Event ID: 1011, Source: Perflib, The library file "D:\SMSLOGON\I386\SMSPERF.dll" specified for the "SMSPerfCountersForD:_SMSLOGON_I386_SMSPERF.DLL" service could not be opened. Performance data for this service will not be available. Status code is data DWORD 0.

This error message occurs on Compaq servers that have Compaq Insight Agents installed. The error message usually occurs approximately 13 hours after restarting, and repeats every two minutes thereafter until the next restart.

You may also see this error message on other types of servers. This error message is usually related to a problem with the Smsperf.dll file.

CAUSE

This behavior occurs because of a conflict between Compaq Insight Manager (or other type of performance data gathering software), and the Smsperf.dll file.

WORKAROUND

To work around this problem, use the appropriate method.

NOTE: You can only use these methods for Compaq computers.

Upgrade the server to Compaq Insight Agents 4.23b or later, and install Microsoft Windows NT Service Pack 5 or later.
Uninstall Compaq Insight Agents and install a version of Compaq Insight Agents earlier than version 4.22.
Stop the Insight Host Agent and Insight Web Agent on the server every 12 hours.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

MORE INFORMATION

For additional information about issues with the Smsperf.dll file, click the article number below to view the article in the Microsoft Knowledge Base: