RESOLUTION
To resolve this issue, use the following methods in the order in which
they are presented.
Test for CD-ROM Read Errors
Test to determine whether your CD-ROM drive can read the CD-ROM disk
properly. For additional information about how to troubleshoot CD-ROM read errors, click the article number below
to view the article in the Microsoft Knowledge Base:
218617 How to Troubleshoot CD-ROM Read Issues
If the issue continues to occur, proceed to the next method.
Clean Boot Your Computer
To clean boot your computer, use the appropriate steps for your version of
Microsoft Windows.
Microsoft Windows 98
- Click Start, point to Programs, point
to Accessories, point to System Tools, and
then click System Information.
- On the Tools menu, click System Configuration
Utility.
- On the General tab, click Selective Startup,
and then click to clear the following check boxes:
- Process Config.sys File
- Process Autoexec.bat File
- Process Winstart.bat File (if available)
- Process Win.ini File
- Load Startup Group Items
- Click OK. When you are prompted to restart the computer,
do so.
NOTE: To restore your original Startup options, click
Normal Startup on the
General tab in the
System Configuration Utility tool.
For additional information about how to clean boot Windows 98, click the article number below
to view the article in the Microsoft Knowledge Base:
192926 How to Perform Clean-Boot Troubleshooting for Windows 98
Microsoft Windows 95
- Restart the computer. When you see the "Starting Windows 95"
message, press the F8 key, and then select Command
Prompt Only from the Startup menu.
- At the command prompt, type win, and then
press ENTER. Press and hold down the SHIFT key until
the Windows startup sequence is complete. This prevents any programs
from being loaded automatically when Windows starts.
- Quit all running programs except Explorer and Systray.
To do this, follow these steps:
- Press CTRL+ALT+DELETE.
- Click the program you want to quit, and then click End
Task.
- If you receive a message that the program is busy or not
responding, click End Task again.
Repeat this step until you have quit all programs except
Explorer and Systray. - Disable any anti-virus or disk tool programs installed on the
computer. For information about how to disable these programs,
see the printed or online documentation for the program.
For additional information about how to clean boot Windows 95, click the article number below
to view the article in the Microsoft Knowledge Base:
177604 Multimedia: Troubleshooting Using Clean Boot of Windows 95
If the issue continues to occur, proceed to the next method.
Delete All Files Related to the Find Feature
Delete all files on your computer related to the Find feature:
- Click Start, and then click Run.
- In the Open box, type the following line (including the
quotation marks), and then click OK:
"C:\Program Files\Common Files\Microsoft Shared"
- Right-click the Information Retrieval folder, and then click
Delete.
- Click Yes To All.
- Right-click the Reference Titles folder, and then click
Delete.
- Click Yes To All.
- Close any open folders and quit any programs running on your
computer.
- Reinstall the program.
If the issue continues to occur, proceed to the next method.
Remove and Reinstall the Program
To remove and reinstall the program:
- Click Start, point to Settings, and then
click Control Panel.
- Double-click Add/Remove Programs.
- On the Install/Uninstall tab, click the program you
want to remove.
- Follow the instructions on the screen to remove the program. If
you are prompted to restart your computer, do so.
- Reinstall the program.
NOTE: When you remove Microsoft Encarta Reference Suite 99 or 2000,
you remove all of the programs included in the Reference Suite.
If the issue continues to occur, proceed to the next method.
Manually Register the Required Files
To manually register the files required by the program:
- Click Start, point to Find, and then click
Files or Folders.
- In the Named box, type
regsvr32.exe.
- In the Look in box, click My Computer,
and then click Find Now.
- Click Start, and then click Run.
- In the Open box, type the following line (including the
quotation marks), and then click OK:
"C:\Program Files\Common Files\Microsoft Shared\Information
Retrieval"
- Drag the following files and drop them on top of the Regsvr32.exe
file in the "Find: Files or Folders" window. You should receive a
message stating that registration was successful for each file.
NOTE: You may not see every file in the following lists.
Reference 2000 Products
- Itcc51.dll
- Itircl51.dll
- Itss51.dll
Reference 99 Products
- Itcc50.dll
- Itircl50.dll
- Itss50.dll
- In the Open box, type the following line (including the
quotation marks), and then click OK:
"C:\Program Files\Common Files\Microsoft Shared\Reference Titles"
- Drag the following files and drop them on top of the Regsvr32.exe
file in the "Find: Files or Folders" window. You should receive a
message stating that registration was successful for each file.
NOTE: You may not see every file listed in the following tables.
Reference 2000 Products
|
Refjic.dll | Yes | Yes | Yes |
Refmenu.dll | No | Yes | No |
Refsv.dll | Yes | No | No |
Sfc10.ocx | Yes | Yes | Yes |
Treedata.dll | Yes | No | No |
Wheeled.dll | No | No | Yes |
Wheel2ee.dll | Yes | No | No |
Reference 99 Products
|
Imagectl.dll | Yes | Yes | Yes |
Msref.dll | No | No | Yes |
Refmenu.dll | No | No | Yes |
Refsv.dll | No | Yes | No |
Treedata.dll | No | Yes | No |
Xbkswhl | No | Yes | No |
Xtract.dll | No | Yes | Yes |
Xtreectl.dll | No | Yes | Yes |