Encarta Research Organizer: Program Is Listed Twice in Control Panel (238042)
The information in this article applies to:
- Microsoft Encarta Reference Suite 99
- Microsoft Encarta Reference Suite 2000
- Microsoft Encarta Reference Suite 2001
This article was previously published under Q238042 SYMPTOMS
When you attempt to remove Microsoft Encarta Research Organizer, the
program may be listed twice in the list of installed programs in the
Add/Remove Programs tool in Control Panel.
CAUSE
This behavior can occur if both Microsoft Encarta Reference Suite 99 and
Microsoft Encarta Reference Suite 2000 are installed on your computer.
RESOLUTION
To work around this issue, remove Encarta Reference Suite 99.
STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. MORE INFORMATION
To prevent this issue from occurring, remove Encarta Reference Suite 99
before you install Encarta Reference Suite 2000.
| Modification Type: | Major | Last Reviewed: | 11/14/2003 |
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| Keywords: | kbbug kbenv kbpending kbsetup KB238042 |
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