Multimedia Err Msg: Video Not Available, Cannot Find 'VIDC.IV50' Decompressor (238019)


The information in this article applies to:

  • Microsoft Encarta Encyclopedia 99
  • Microsoft Encarta Encyclopedia 2000
  • Microsoft Encarta Encyclopedia Deluxe 2001 for Windows
  • Microsoft Encarta Encyclopedia Standard 2001 for Windows
  • Microsoft Encarta Encyclopedia 99 Concise Edition
  • Microsoft Encarta Encyclopedia Deluxe 99
  • Microsoft Encarta Encyclopedia 2000 Concise Edition
  • Microsoft Encarta Encyclopedia 2000 Deluxe Edition
This article was previously published under Q238019

SYMPTOMS

When you attempt to play a video clip in one of the programs listed at the beginning of this article, you may receive the following error message:
Video not available, cannot find 'VIDC.IV50' decompressor.

CAUSE

This behavior can occur if the proper video codec is not installed on your computer.

RESOLUTION

To resolve this issue, use the following methods in the order in which they are presented.

Reinstall the Video Codec from the CD-ROM

To do this:
  1. Insert the Encarta Encyclopedia Installation and Resources CD-ROM into the CD-ROM or DVD-ROM drive. Press and hold down the SHIFT key when you insert the CD-ROM to prevent Encarta from starting automatically.
  2. Click Start, point to Programs, and then click MS-DOS Prompt.
  3. At the command prompt, type the following lines, pressing ENTER after you type each line:

    cd \windows\system
    copy cd-rom:\aref\codec\ir50_32.dll
    exit

    where cd-rom is the drive letter of your CD-ROM drive.

    NOTE: If you are prompted to replace an existing file, click Yes.
  4. Restart the computer.
If the issue continues to occur, proceed to the next method.

Download and Install the Latest Indeo Video Codecs

Download and install the latest Indeo video codecs from the following Intel Web site:

www.ligos.com

For additional information about how to reinstall or troubleshoot video compression, please click the article numbers below to view the articles in the Microsoft Knowledge Base:

177198 How to Reinstall Windows 95 Audio and Video Compression

138261 Error Message: Video Not Available, Cannot Find Decompressor

Modification Type:MajorLast Reviewed:7/31/2006
Keywords:kbenv kberrmsg kbprb KB238019
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