BUG: Prompt for user information and CD Key when you start an Office 2000 program (236588)
The information in this article applies to:
- Microsoft Excel 2000
- Microsoft Access 2000
- Microsoft FrontPage 2000
- Microsoft Outlook 2000
- Microsoft PowerPoint 2000
- Microsoft Publisher 2000
- Microsoft Word 2000
- Microsoft Office 2000 Premium
- Microsoft Office 2000 Professoinal
- Microsoft Office 2000 Standard
- Microsoft Office 2000 Small Business
- Microsoft Office 2000 Developer
This article was previously published under Q236588 SYMPTOMS When you start one of the Office programs, you may be
prompted to type your user name, initials, organization, and CD Key. You may
see this prompt even though you typed in your user information and CD Key when
you installed Office 2000. CAUSE This problem can be caused by missing, incorrect, or
corrupt information in the following registry key:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall\{GUID}
{GUID} in this registry key is actually a 32-character string
that varies according to the version of Office 2000 you have installed. For
example, the {GUID} for Office Premium is:
{00000409-78E1-11D2-B60F-006097C998E7}
The problem described earlier occurs because the ProductID string value is missing from this registry key. RESOLUTION To resolve this problem, type your CD Key and click OK.
This creates the ProductID string value in the
registry and populates it with the correct data value.
STATUSMicrosoft
has confirmed that this is a problem in the Microsoft products that are listed
at the beginning of this article.
| Modification Type: | Minor | Last Reviewed: | 10/13/2006 |
|---|
| Keywords: | kbtshoot kbsetup kbstartprogram kbbug kbnofix KB236588 |
|---|
|