PhD: Errors When Using the Touch Effect (236353)

IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

When you use the touch effect in Microsoft PhotoDraw 2000, you may receive one of the following error messages:

Photodrw caused a general protection fault in module Gdi.exe.

Photodrw caused a general protection fault in module M2gfx.drv.

CAUSE

This behavior can occur if following conditions are true:

A Leadtek WinFast 3D S800 video adapter is installed in your computer.
The following Chromatic MPACT video software is installed on your computer:
- Mpact Resource Monitor
- Mpact Mediaware Properties Taskbar Icon

RESOLUTION

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To work around this issue, use Registry Editor to delete the Rmmon value from the following registry key

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Current\Version\RunServices

and the Mmpti value from the following registry key

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Current\Version\Run

MORE INFORMATION

This issue has been reported with version 4.10.01.3075 of the MPACT video software listed in the "Cause" section of this article.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.