PIP: Envelope Is Not Printed Properly on Canon BJC-240 (236211)


The information in this article applies to:

  • Microsoft Greetings 2000
  • Microsoft Greetings 2001
  • Microsoft Home Publishing 2000
  • Microsoft Home Publishing Express 2000
  • Microsoft Picture It! Photo 2001
  • Microsoft Picture It! Photo Premium 2001
  • Microsoft Picture It! Publishing 2001 Gold
  • Microsoft Picture It! Publishing 2001 Platinum
  • Microsoft Picture It! Publishing 2001 Silver
This article was previously published under Q236211

SYMPTOMS

When you print envelopes in one of the programs that are listed at the beginning of this article, approximately 0.5 inch of printable area may not be printed on the stamp-side margin.

CAUSE

This behavior can occur if the following conditions are true:

  • You print the envelope to a Canon BJC-240 printer.

  • You insert the envelope face-up with the flap toward the printer.

WORKAROUND

To work around this issue, follow these steps:

  1. On the File menu, click Print.
  2. In the Print dialog box, under Envelope printing, click Envelope Options.
  3. In the Envelope Printing Options dialog box, click the following options under Feed Method:
    • Face up
    • Portrait
    • Return address first

  4. Click OK, and then click OK again.

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MinorLast Reviewed:12/28/2004
Keywords:kb3rdparty kbprb kbprint KB236211
©2004 Microsoft Corporation. All rights reserved.