OL98: (IMO) Word Prompts for Delimiter When Merging Contacts (236096)
The information in this article applies to:
- Microsoft Outlook 98
- Microsoft Word 97 for Windows
This article was previously published under Q236096 NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only". For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base: 257824 OL2000: Differences Between Outlook and Outlook Express SYMPTOMS
You try to perform a mail merge from Word using Outlook contacts, and when you choose the Outlook Address Book, you are prompted to select the header record delimiter.
CAUSE
The contacts are based on a custom form.
RESOLUTION
Use a utility to change the message class field of the Outlook contacts back to IPM.Contact, perform the mail merge, and then run the utility again to reset the message class fields, so the contacts again use your custom Contact form.
For more information about changing the message class of Outlook items, and information on how to obtain a utility to do this, please see the following article in the Microsoft Knowledge Base:
182274 OL98: How to Update Existing Items to Use a New Custom Form
STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
This problem was corrected in Microsoft Outlook 2000.
REFERENCES
For more information about creating solutions with Microsoft Outlook 98,
please see the following articles in the Microsoft Knowledge Base: 180826 OL98: Resources for Custom Forms and Programming
182349 OL98: Questions About Custom Forms and Outlook Solutions
Modification Type: | Major | Last Reviewed: | 11/21/2000 |
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Keywords: | kbbug KB236096 |
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