OL2000: Error Message: "Cannot log on to Microsoft Schedule+. Unable to direct book a resource for this meeting." (235715)


The information in this article applies to:

  • Microsoft Outlook 2000
This article was previously published under Q235715
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

When you attempt to open a meeting request, and direct book a Microsoft Schedule+ account using Outlook on Microsoft Windows Terminal Server, you receive the following error message:
Cannot log on to Microsoft Schedule+. Unable to direct book a resource for this meeting.

CAUSE

Schedule+ needs read/write permissions to a registry key that is write/only.

RESOLUTION

Modify the registry to allow read/write access to the following key:

HKEY_LOCAL_MACHINE\Software\Microsoft\Schedule+\Application

MORE INFORMATION

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.


To set permissions on the key to Full Control, follow these steps:
  1. Log on as the local administrator or member of the Administrator group.
  2. On the Start menu, click Run. In the Open box, type Regedt32, and click OK. Regedt32.exe must be used, rather than Regedit.exe, to make security changes.
  3. On the Window menu, click HKEY_LOCAL_MACHINE on Local Machine.
  4. Navigate to the following registry key:

    Software\Microsoft\Schedule+\Application

  5. On the Security menu, click Permissions.
  6. Click the <machine name>\Administrators group, and in the Type of Access list, click to select Full Control (where <machine name> is the computer you are logged on to).
  7. Click OK, and on the Registry menu, click Exit.
  8. Restart Outlook.
Making this security change while logged in as administrator also affects any user who is a member of the Administrator group.
Modification Type:MajorLast Reviewed:9/29/2003
Keywords:kbprb KB235715
©2003 Microsoft Corporation. All rights reserved.