OFF2000: Product ID in Splash Screen May Be Different from Help - About Dialog Box (235467)


The information in this article applies to:

  • Microsoft Excel 2000
  • Microsoft Outlook 2000
  • Microsoft PowerPoint 2000
  • Microsoft Word 2000
This article was previously published under Q235467
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

When you view your Product ID number in the startup splash screen for the Office programs, it may be different from the number that appears in the dialog box when you click About <program name> on the Help menu.

CAUSE

You may have two different Product ID numbers if you previously installed a Beta version of Office 2000.

NOTE: The Product ID in the splash screen is the number from your Beta version of Office.

RESOLUTION

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To change the Product ID number in the splash screen so it correctly matches the Product ID in the About <program name> dialog box, do the following:
  1. On the Start menu, click Run.
  2. In the Open box, type Regedit and click OK.
  3. Locate and select the following key in the registry:

    HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Common\UserInfo

  4. On the Edit menu, click Rename.
  5. Type OldUserInfo and press ENTER.
  6. On the Registry menu, click Exit.
  7. Start one of the Office programs. The Product ID in the splash screen is now the same as the Product ID in the About <program name> dialog box.
Modification Type:MajorLast Reviewed:11/25/2003
Keywords:kbbug KB235467
©2003 Microsoft Corporation. All rights reserved.