OFF2000: AutoRun Actions Are Suppressed After Office Is Installed (235438)


The information in this article applies to:

  • Microsoft Office 2000 Premium
  • Microsoft Office 2000 Professoinal
  • Microsoft Office 2000 Standard
  • Microsoft Office 2000 Small Business
  • Microsoft Office 2000 Developer
  • Microsoft Access 2000
  • Microsoft Excel 2000
  • Microsoft FrontPage 2000
  • Microsoft Outlook 2000
  • Microsoft PowerPoint 2000
  • Microsoft Word 2000
This article was previously published under Q235438

SYMPTOMS

After you install Office 2000, one of the following issues may occur:
  • When you insert your CD, Setup does not automatically start. -or-

  • When you insert your Office CD, you hear the Windows startup sound. -or-

  • When you double-click your CD-ROM drive (with the Office 2000 CD loaded) in My Computer, the Windows startup sound is played, but nothing else occurs.

CAUSE

After Office has been installed, AutoRun actions are suppressed because they would interfere with Windows Installer actions (for example, installing a feature set to Install on First Use).

WORKAROUND

If you want to view the contents of the Office 2000 CD after Office has been installed, do either of the following:

  • Use Windows Explorer.

    1. On the Start menu, point to Programs and then click Windows Explorer.
    2. Select your CD-ROM drive in the left pane of the Exploring window.
  • Use Open on the shortcut menu.

    1. Double-click My Computer.
    2. Right-click your CD-ROM drive.
    3. Click Open on the shortcut menu that appears.
If you want to start Office Setup, do the following:

  1. On your Start menu, point to Settings and then click Control Panel.
  2. Double-click Add/Remove Programs.
  3. Double-click the Office 2000 item in the list of programs on the Install/Uninstall tab of the Add/Remove Programs Properties dialog box. Because Office is already installed, Maintenance Mode Setup will start, and you will have the following three options:

    • Repair Office.
    • Add or Remove Features.
    • Remove Office.

MORE INFORMATION

The default double-click action for a CD is AutoPlay, which is why nothing appears to happen when you double-click the Office 2000 CD after Office has been installed. If you want to verify the default double-click action, right-click your CD-ROM drive in My Computer. The default double-click action is the bold item in the shortcut menu that appears.
Modification Type:MinorLast Reviewed:10/13/2006
Keywords:kbprb KB235438
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