PRB: Hh.exe Causes an Access Violation When Opening .chm Files (235062)


The information in this article applies to:

  • Microsoft HTML Help 1.3
  • Microsoft HTML Help 1.1
  • Microsoft HTML Help 1.2
  • Microsoft HTML Help 1.21
This article was previously published under Q235062

SYMPTOMS

When opening any .chm files, an access violation occurs. Reinstalling HTML Help and Internet Explorer does not fix the problem.

CAUSE

The Hhctrl.ocx file is incompatible with version 3.92.017 of the Matrox Productive G100 PCI Dual Monitor video driver.

RESOLUTION

Update the Matrox Productive G100 PCI Dual Monitor video driver to version 3.93.024 or later.

Please see the following Matrox web site:

http://www.matrox.com

REFERENCES

For additional information, please see the following article in the Microsoft Knowledge Base:

235405 HTML Help Viewer Causes Access Violation

Modification Type:MajorLast Reviewed:7/24/2001
Keywords:kbAPI kbDSupport kbFAQ kbide kbprb KB235062
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