You receive an "Installer terminated prematurely" error message when you install Office 2000 (234928)
The information in this article applies to:
- Microsoft Office 2000 Premium
- Microsoft Office 2000 Professoinal
- Microsoft Office 2000 Standard
- Microsoft Office 2000 Small Business
- Microsoft Office 2000 Developer
- Microsoft Access 2000
- Microsoft Excel 2000
- Microsoft FrontPage 2000
- Microsoft Outlook 2000
- Microsoft PowerPoint 2000
- Microsoft Word 2000
This article was previously published under Q234928 SYMPTOMS When you attempt to install Office 2000, the following
symptoms may occur:
- You receive the following error message:
Installer terminated prematurely. When you
click OK, Setup terminates.
- You create a verbose log file using a command line similar
to the following:
d:\setup.exe /L*V c:\verboselog.txt
When you open the Verboselog.txt log file in WordPad and scroll
to the bottom of the log file, you see text similar to the following:
MSI (c) (C9:A5): Executing op: ActionStart(Name=RemoveODBC,,)
Action 12:03:14: RemoveODBC.
MSI (c) (C9:A5): Executing op: ODBCDriverManager()
MSI (c) (C9:A5): Generating exception report.
=====================================================
Exception code: C0000005 ACCESS_VIOLATION
Module: C:\WINDOWS\SYSTEM\KERNEL32.DLL
Function: 0xbff9a3c0
=====================================================
CAUSE This problem can occur when your ODBC Control Panel files
are damaged. RESOLUTION To resolve this problem, follow the steps in Method 1. If
this does not resolve the problem, try Method 2, and then, if necessary, Method
3. Note Use methods 1 and 2 only if your operating system is Microsoft
Windows 95, Microsoft Windows 98 (original), or Microsoft Windows NT 4.0. Do
NOT rename ODBC files on Windows 2000, Microsoft Windows XP, or Microsoft
Windows 2003. Instead, use Method 3. Method 1: Install Microsoft Internet Explorer 5- Insert the Office 2000 CD into your CD-ROM
drive.
- Click Start, point to Programs, and then click Windows Explorer.
- Using Windows Explorer, open the \IE5\En folder on the
Office CD, and double-click Ie5setup.exe.
- Proceed through the Internet Explorer 5 installation, and
then restart your computer if prompted to do so.
- When Internet Explorer 5 is installed, run Office Setup
again.
If the problem still occurs, follow the steps in Method 2. Method 2: Rename the ODBC Files If you do not want to install Internet Explorer 5, or if Method 1
does not resolve the problem, follow these steps:
- Quit all running programs.
- Click Start, point to Find, and click Files or Folders.
- In the Look in list, click My Computer. Select the Include subfolders check box. In the
Named box, type each of the following file names, separated by a space:
Odbccp32.dll
Odbcint.dll
Msdasql.dll - In the list of files found, right-click each file. On the
shortcut menu that appears, click Rename.
- Rename each file by changing the file name extension to
.old. If you do not have one of these files, go to the
next one.
- Run Office Setup again.
If the problem still occurs, follow the steps in Method 3. Method 3: Install the Latest Version of MDAC If Methods 1 and 2 fail to correct this problem, you may be able
to correct this problem by downloading and installing the latest version of the
Microsoft Data Access Components (MDAC). To download the latest MDAC
version, visit the following Microsoft Web site: STATUSMicrosoft
has confirmed that this is a problem in the Microsoft products that are listed
at the beginning of this article.
MORE INFORMATION This problem should not occur if you install by using the
Office 2000 SR-1 Full Install Product. To order this CD-ROM set, call the
Microsoft Order Desk at (800) 360-7561. REFERENCESFor additional information about the following
Setup error message, click the article number below to view the article in the
Microsoft Knowledge Base: 230895 OFF2000: "Installation Ended Prematurely Because of an Error" When You Run Office Setup
For more articles about how to troubleshoot
specific errors in Office Setup: For more articles with general information about how to
troubleshoot Office errors:
Modification Type: | Minor | Last Reviewed: | 10/13/2006 |
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Keywords: | kbsetup kbtshoot kbprb kbpending KB234928 |
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