Business Planner: Stops Responding When You Click Help Topic (233469)


The information in this article applies to:

  • Microsoft Business Planner
This article was previously published under Q233469

SYMPTOMS

When you click any of the following Help topics in Microsoft Business Planner, you may receive an error message, and Business Planner may stop responding.
  • About the Content in Business Planner
  • About Categories, Topics, and Articles
  • About Wizards
  • About the Resource Center

CAUSE

This behavior can occur if your default Web browser is Microsoft Internet Explorer version 3.02 or earlier.

RESOLUTION

To resolve this issue, install Internet Explorer 4.0 or later from the following Microsoft Web site:

http://www.microsoft.com/windows/ie/default.mspx

When you are prompted to set Internet Explorer as your default browser, click Yes.

MORE INFORMATION

You may receive either of the following error messages, depending on the operating system installed on your computer.

Microsoft Windows 95

Msohelp caused an invalid page fault in module Kernel32.dll.

Microsoft Windows NT 4.0

Msohelp.exe - Application Error

The instruction at 0x77f6467a referenced memory at 0x0042005c. The memory could not be written.
Modification Type:MajorLast Reviewed:1/26/2006
Keywords:kberrmsg kbinterop kbprb KB233469
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