Novell Print Banner Always Printed After Applying Service Pack 5 (232559)

SYMPTOMS

After you install Windows NT 4.0 Service Pack 5 (SP5) or Windows NT Server 4.0, Terminal Server Edition Service Pack 5 (SP5) on a computer running Client Services for NetWare (CSNW) or Gateway Services for NetWare (GSNW), the print banner is always printed, regardless of whether it is enabled or disabled in the CSNW tool in Control Panel.

RESOLUTION

Windows NT Server or Workstation 4.0

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or the individual software update. For information on obtaining the latest service pack, please go to:

http://www.microsoft.com/windows/servicepacks/ -or-
152734 how to obtain the latest windows nt 4.0 service pack

For information on obtaining the individual software update, contact Microsoft Product Support Services. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://support.microsoft.com/directory/overview.asp

Windows NT Server 4.0, Terminal Server Edition

To resolve this problem, obtain the latest service pack for Windows NT Server 4.0, Terminal Server Edition. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

152734 How to Obtain the Latest Windows NT 4.0 Service Pack

WORKAROUND

To work around this behavior:

Using Windows NT Explorer, rename the Nwprovau.dll file located in the %SystemRoot%\System32 folder. To do so, right-click the file, click Rename, type a new name for the file (such as Nwprovau.sp5), and then press ENTER.

NOTE: The file may be in use by Windows, so it may be necessary to rename the file from a command prompt.
If you created an uninstall folder for SP5 and your uninstall folder contains Service Pack 4, locate the Nwprovau.dll file in the %SystemRoot%\$ntservicePackUninstall$ folder, and then copy the file to the %SystemRoot%\System32 folder.
If you did not create an uninstall folder for SP5, locate the Service Pack 4 CD-ROM and copy the Nwprovau.dll file from the I386 folder on the CD-ROM to the %SystemRoot%\System32 folder.

STATUS

Windows NT 4.0

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows NT 4.0 Service Pack 6.

Windows NT Server 4.0, Terminal Server Edition

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows NT Server version 4.0, Terminal Server Edition Service Pack 6.