RESOLUTION
To resolve this issue, use the following troubleshooting methods in the order in which they are presented. If the issue continues to occur after you complete each method, proceed to the next method.
Reinstall IntelliType software after you perform a clean boot procedure
You may be able to resolve this issue by removing RealPlayer, performing a clean boot procedure, and then reinstalling the IntelliType Pro software. To do this, follow these steps:
Remove RealPlayer
- Click Start, point to Settings, and then click Control Panel.
- Double-click Add/Remove Programs.
- In the list of installed programs, click RealPlayer.
- Click Add/Remove, and then follow the instructions on the screen to finish removing RealPlayer.
Perform a clean boot procedure
To perform a clean boot procedure, use the appropriate steps for your version of Microsoft Windows.
For Microsoft Windows 98, follow these steps:
- Click Start, point to Programs, point to
Accessories, point to System Tools, and then click
System Information.
- On the Tools menu, click System Configuration Utility.
- On the General tab, click Selective Startup, and then
click to clear the following check boxes:
- Process Config.sys File
- Process Autoexec.bat File
- Process Winstart.bat File (if available)
- Process Win.ini File
- Load Startup Group Items
- Click OK. When you are prompted to restart the computer, click Yes.
Note To restore your original configuration, click
Normal Startup on the
General tab in the System Configuration Utility tool.
For more information about how to perform a clean boot procedure in Windows 98, click the following article number to view the article in the Microsoft Knowledge Base:
192926
How to perform clean-boot troubleshooting for Windows 98
For Microsoft Windows 95, follow these steps:
- Restart the computer. When you see the "Starting Windows 95" message,
press the F8 key, and then select Command Prompt Only on
the Startup menu.
- At the command prompt, type win, and then
press ENTER. Press and hold down the SHIFT key until the
Windows startup sequence is complete. This prevents any programs from
being loaded automatically when Windows starts.
- Quit all running programs except Explorer and Systray. To do this,
follow these steps:
- Press CTRL+ALT+DELETE to open the Close Program dialog box.
- Click the program you want to quit, and then click End
Task.
Note If you receive a message that states that the program is busy or not responding, click End Task again. - Repeat steps 1 and 2 to quit all programs except Explorer and Systray.
- Disable any anti-virus or disk tool programs installed on the
computer. For information about how to disable these programs, see the
printed or online documentation for the program.
For more information about how to clean boot Windows 95, click the following article number to view the article in the Microsoft Knowledge Base:
177604
Multimedia: Troubleshooting using clean boot of Windows 95
Reinstall the software
Reinstall the IntelliType Pro software.
Install the latest version of RealPlayer
Download and install the latest version of RealPlayer. To do this, visit the following RealPlayer Web site: