Hot keys do not function as expected (232427)
The information in this article applies to:
- Microsoft Comfort Curve Keyboard 2000
- Microsoft Digital Media Pro Keyboard
- Microsoft Internet Keyboard
- Microsoft Internet Keyboard Pro
- Microsoft IntelliType Pro software
- Microsoft IntelliType Pro software version 5.1
- Microsoft Multimedia Keyboard
- Microsoft Natural Keyboard Pro
- Microsoft Natural Ergonomic Keyboard 4000
- Microsoft Natural Multimedia Keyboard
- Microsoft Office Keyboard
- Microsoft Optical Desktop Elite for Bluetooth 2.0
- Microsoft Wireless Desktop Version 1.0
- Microsoft Wireless Laser Desktop 6000
- Microsoft Wireless Laser Desktop 6000 v2.0
- Microsoft Wireless Optical Desktop Pro
- Microsoft Wireless Optical Desktop
- Microsoft Wireless Optical Desktop 2.0
- Microsoft Wireless Optical Desktop 3.0
- Microsoft Wireless Optical Desktop 5000
- Microsoft Wireless Optical Desktop for Bluetooth
- Microsoft Wireless Optical Desktop Comfort Edition
- Microsoft Wireless Optical Desktop Elite
- Microsoft Wireless Optical Desktop Pro 2.0
- Wireless Optical Desktop 3000
This article was previously published under Q232427 SYMPTOMS After you install the Microsoft IntelliType Pro software,
the hot keys on the Microsoft Keyboard may not function as expected. For
example, one hot key may perform an incorrect action or not function at all,
while other hot keys function as expected.CAUSE This issue may occur if a third-party keyboard control
utility is running on your computer. Examples of third-party
keyboard control utilities include:
- Compaq Easy Access
- E-machine's E-Board
- Gateway MultiFunction Keyboard
- Hewlett-Packard Multimedia Keyboard Utility
- IBM Rapid Access
- Logitech Key Commander
- Packard Bell MediaSelect
Third-party keyboard control utilities are also provided with
Acer, Gateway 2000, and Sony Multimedia computers. This issue occurs
because the scan codes issued by the keyboard are interpreted differently by
each keyboard control utility.
The Microsoft keyboard hot keys have default
program assignments when you first use them. Many of the default assignments
require that you have a specific program installed, or that you are using a
supported e-mail program, Internet browser or media player. For more
information about supported products see the Microsoft Keyboard User's Guide
installed with your keyboard software. If you do not have the
supported program you can still use the key by reassigning the key. RESOLUTION To work around this issue, quit any third-party keyboard
control utility that is currently running on the computer. To
reassign a customizable key, follow these steps:
- Click Start, and then click Control Panel.
- Double-click the Keyboard icon
- On the Key Settings tab, click the key that you want to change.
- Click Edit, and then follow the directions that appear on the screen to change the key
behavior.
Note You cannot reassign some keys, such as the Sleep key, because the
keys are system keys.
MORE INFORMATION To prevent this issue from occurring, remove any
third-party keyboard control utility that is currently installed on your
computer. To do this, use the Add/Remove Programs tool in Control Panel.
The third-party
products that are discussed in this article are manufactured by companies that
are independent of Microsoft. Microsoft makes no warranty, implied or
otherwise, regarding the performance or reliability of these
products.
Modification Type: | Minor | Last Reviewed: | 9/7/2006 |
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Keywords: | kb3rdparty kbEnableLearn kbEnableMove kbEnableSight kbHardware kbprb KB232427 |
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