CAUSE
This behavior occurs if the following conditions are true:
- A device in your computer is not working
correctly.
- You put the computer in standby mode, wake the computer,
and then press the Sleep hot key.
The Human Interface Device (HID) is not configured to wake
the computer when you press a key on the keyboard or mouse.
This
behavior occurs if the basic input and output system (BIOS) that is installed
in your computer reduces power to the port where the input device is connected.
Note You may not be able to use Bluetooth devices to resume operation
from certain power management states (such as suspend or hibernate). In certain
low-power states, the wireless transceiver may not be able to receive
information from Bluetooth devices.
For more information about how
your system resumes operation, see the documentation that came with your
computer or contact the computer manufacturer.
RESOLUTION
Connect the keyboard to both the universal serial bus (USB) and the PS/2 ports
- Quit all programs, and then turn off the
computer.
- Plug the PS/2 connector on the Natural Keyboard Pro into
the PS/2 port on your computer.
- Turn on the computer.
- Plug the USB connector on the Natural Keyboard Pro into the
USB port on your computer.
- Install the Microsoft IntelliType Pro software.
Use Device Manager to troubleshoot possible hardware configuration problems on your computer
In Device Manager, look for marked problems with devices. If
there is a problem with a device, it is listed in the hardware tree under
Computer.
Additionally, the problem device has a symbol that
indicates the type of problem, for example a black exclamation point
(!) on a yellow field indicates the device is in a problem
state. Note that a device that is in a problem state can function.
A
red
X indicates a disabled device. A disabled device is a
device that is physically present in the computer and is consuming resources,
but does not have a protected-mode driver loaded.
A blue
i on a white field on a device resource, in Computer
Properties, indicates that the Use Automatic Settings feature is not selected
for the device and that the resource was manually selected. Note that this does
not indicate a problem or disabled state.
At the top of the property
sheet, there is a description of the device. When you click the
Resource tab, the window in the middle of the tab indicates which resource
types are available for the selected device.
The list box at the
bottom contains a Conflicting Device list. This list indicates a conflict with
an error code. If any devices are listed as having a conflict, disable the
devices in Device Manager. To do so, folow these steps:
- Double-click the branch that contains the device that you
want to disable, click the device, and then click Properties.
- On the General tab, click to select the Disable In This Hardware
Profile check box, and then click OK.
- Restart your computer
If no devices are listed as having a conflict, follow these
steps to disable devices in Device Manager:
- Click Start, and then click Control Panel.
- On the Hardware tab, double-click System, and then click Device Manager.
- On the Device Manager tab, disable all devices under the following branches:
- Display adapters
- Floppy disk controllers
- Hard disk controllers
- Keyboard
- Mouse
- Network adapters
- Ports
- PCMCIA socket
- SCSI controllers
- Sound, video, and game controllers
To disable a device in Device Manager, follow these steps:
- Double-click the branch that contains the device that
you want to disable, click the device, and then click Properties.
- On the General tab, click to select the Disable In This Hardware
Profile check box , and then click OK.
- Restart your computer.
- If the problem is resolved, enable the devices that you
disabled in step 3, and then verify that no devices are conflicting.
Note Enable devices in the following order:
- COM ports
- Hard disk controllers
- Floppy disk controllers
- Other devices
To enable a device and look for possible conflicts, follow
these steps:
- Double-click the branch that contains the device that
you want to enable, click the device, and then click Properties.
- On the General tab, click to clear the Disable In This Hardware Profile check box.
- Click the Resources tab, and then verify that there are no conflicts listed under the
Conflicting Device List.
Note that the Resources tab does not appear for each device. - Click OK, and then restart your computer.
If this resolves the issue, contact the manufacturer to update
the device driver.
For information about how to contact P1, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
65416 Hardware and software vendor contact information, A-K
60781 Hardware and software vendor contact information, L-P
60782 Hardware and software vendor contact information, Q-Z
Microsoft provides third-party contact information to help you find
technical support. This contact information may change without notice.
Microsoft does not guarantee the accuracy of this third-party contact
information.