OL2000: Corrupted Printout of Latin Text using Specific Fonts when HP5si Printer is used. (232216)


The information in this article applies to:

  • Microsoft Outlook 2000
This article was previously published under Q232216
NOTE: This article discusses complex scripts functionality. Complex scripts functionality is available when you use the Office Language Settings tool to enable a language, such as Arabic or Hebrew, that requires this functionality. For more information about multilingual features, click Microsoft <I BRACKET="YES">your Office product</I> Help on the Help menu, type multilingual features in the Office Assistant or the Answer Wizard, and then click Search to view the topics that are returned.

SYMPTOMS

If you print a message containing Latin text written in any of the fonts listed, the printout will be corrupted if Hewlett Packard (HP)5SI printer is used, and the operating system is Microsoft Windows 98, Arabic localized version. The fonts are:

  • Andalus
  • Arabic Transparent
  • Arial
  • Courier
  • Fixedsys
  • Garamond
  • Marlett
  • Monotype Sorts
  • MS Dialog
  • MS Dialog Light
  • MS Sans Serif
  • MS Serif
  • MS SystemEx
  • Simplified Arabic
  • Small Fonts
  • Symbol
  • System
  • Times New Roman
  • Traditional Arabic
  • Webdings
  • Windows UI
  • Wingdings
  • Aharoni

CAUSE

Arabic Windows 98 installs an outdated HP5SI printer driver which does not support these fonts. When you install and run Outlook, any message containing these fonts will print as a corrupted text.

WORKAROUND

Install the latest printer driver for the HP5SI. On the Font tab in Printer Properties, click to select the "Print TrueType fonts as graphics" check box.

MORE INFORMATION

This is a problem unique to HP5SI driver which doesn't support glyph indices and substitutes a certain TrueType font for the built-in font so it prints the wrong glyphs.

To obtain a current printer driver contact HP at:

http://www.hp.com/ghp/services.html

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
Modification Type:MajorLast Reviewed:9/26/2003
Keywords:kbBidi kbprb KB232216
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