Paper Tray Change Not Reflected in Hewlett-Packard 8000 Printer (232013)


The information in this article applies to:

  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Professional
This article was previously published under Q232013

SYMPTOMS

After you change the paper source for your Hewlett-Packard (HP) 8000 printer, the paper source change may not occur, and paper may come from a paper tray other than the one you specify when you print.

CAUSE

This issue can occur because the HP 8000 firmware is designed to determine the correct paper tray based on the paper size required for the print job, and this may override any settings you make for the paper trays.

RESOLUTION

To work around this issue, select the paper size (media) for your print job instead of changing the paper tray.

STATUS

This behavior is by design.
Modification Type:MajorLast Reviewed:11/13/2003
Keywords:kbprb kbprint kbui KB232013
©2003 Microsoft Corporation. All rights reserved.