SMS: Smsmon32 and/or Odpwin9x May Cause Windows 95/98 Client to Hang (231782)

The information in this article applies to:

Microsoft Systems Management Server 2.0
Microsoft Systems Management Server 2.0 SP1

This article was previously published under Q231782

SYMPTOMS

When a Microsoft Windows 95-based or Microsoft Windows 98-based computer running the Systems Management Server (SMS) 2.0 client is running the client software distribution agents, SMS Available Programs Monitor (Smsmon32.exe) and/or SMS Offer Data Provider (Odpwin9x components) may cause the client computer to stop responding (hang).

CAUSE

This behavior occurs because the Netapi.dll network redirector file is out-of-date or is not located in the %WinDir%\System folder.

WORKAROUND

If the Netapi.dll file is not in the %WinDir%\System folder, copy the file to that folder and restart the computer.

The Netapi.dll files with the following date stamps are confirmed to cause this behavior:

   Netapi.dll  2,432 bytes  03/14/96
   Netapi.dll  2,432 bytes  08/16/96

The following versions of the Netapi.dll file resolve this behavior:

   Netapi.dll  106,960 bytes   08/24/96   version 4.00.950
   Netapi.dll  106,704 bytes   11/25/99   version 4.10.1998

NOTE: Later versions of this file may also resolve the problem.

MORE INFORMATION

This problem can also occur because of a version of the Netapi.dll file that is included with some versions of the Banyan Vines redirector for Windows 95.

Modification Type:	Minor	Last Reviewed:	6/14/2005
Keywords:	kbClient kbConfig kbenv kbprb KB231782