Shutdown Hangs on Intel AL440LX Motherboard with Phoenix BIOS Version P07 (231742)
The information in this article applies to:
- Microsoft Windows 98 Second Edition
This article was previously published under Q231742 SYMPTOMS
After you upgrade to Windows 98 Second Edition, your computer may stop responding (hang) at the "Windows Is Shutting Down" screen.
CAUSE
This behavior can occur if your computer contains an Intel AL440LX motherboard and uses Phoenix BIOS version P07. This BIOS for the Intel AL440LX motherboard does not allow the computer to shut down properly.
RESOLUTION
To resolve this issue, upgrade your computer to the latest BIOS (version P12 or later). To obtain the BIOS update, contact Intel, or visit the Intel Web site at:
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
| Modification Type: | Major | Last Reviewed: | 7/25/2001 |
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| Keywords: | kbenv kbHardware kbprb KB231742 |
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