OL97: Sending Pasted Bitmap from Word Behaves Differently (231178)

NOTE: The procedures in this article only apply if you have installed Outlook with the Corporate or Workgroup option. With this option, you can use Messaging Application Programming Interface (MAPI) services. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Corporate or Workgroup installation, you see "Corporate or Workgroup".

The Corporate or Workgroup option is only available in Outlook 98 or 2000.

SYMPTOMS

If you use Outlook 97 or 98 and and receive messages from a person using Office 2000, your messages may not display bitmaps correctly.

If you receive the message using Outlook 97, the bitmap does not appear in the body and is not attached.
If you receive the message using Outlook 98 (CW), the bitmap appears correctly in the message body and the message contains an attachment named, Oledata.mso.

RESOLUTION

To avoid inconsistent behavior you can use Outlook 2000 as the e-mail editor and send the message using Rich Text format. You can do this by specifying the format for each message as you create it, or by changing the message format default for all new messages.

One Message At A Time

On the Actions menu, point to New Mail Message Using, and then click Microsoft Outlook Rich Text.

Change the Message Default Format

On the Tools menu, click Options.
On the Format tab, under Send in this message format click Microsoft Outlook Rich Text.
Click OK.
Create a new mail message.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

This problem may occur under the following circumstances:

The message is created in Word 2000 by clicking the E-mail button on the toolbar. A bitmap is pasted into the body of the message and the message is sent to someone who is using Outlook 97 or 98.