XL2000: Blue Screen Error Printing Worksheet to HP LaserJet 6 Printer (230936)


The information in this article applies to:

  • Microsoft Excel 2000, when used with:
    • the operating system: Microsoft Windows NT
This article was previously published under Q230936

SYMPTOMS

When you print your worksheet, you may receive the following blue screen error:
STOP: 0x0000001E (0xC0000005, 0x80109f1D, 0x00000001, 0x005B005b)
KMODE_EXCEPTION_NOT_HANDLED
ntoskrnl.exe

CAUSE

This problem may occur when the following conditions are true:
  • A cell in your worksheet contains a string value longer than 550 characters.

    -and-

  • You are using version 3.73 of the Hewlett-Packard Laserjet 6 Enhanced PCL printer driver.

    -and-

  • You are running Microsoft Windows NT.

WORKAROUND

If your printer is PostScript-compatible, use a PostScript-compatible printer driver to print from Excel.

-or-

Download and install a newer printer driver from the Hewlett-Packard Web site:

http://www.hp.com/

NOTE: Microsoft does not support the downloading and installation of printer drivers from the Hewlett-Packard Web site. If you require assistance downloading and installing Hewlett-Packard drivers, please contact Hewlett-Packard technical support.

MORE INFORMATION

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

For information about how to contact Hewlett-Packard, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Modification Type:MajorLast Reviewed:11/3/2003
Keywords:kbpending kbprb KB230936
©2003 Microsoft Corporation. All rights reserved.