Encarta Research Organizer: Images in Project Are not Exported (230907)


The information in this article applies to:

  • Microsoft Encarta 98 Research Organizer 1.0
  • Microsoft Encarta 99 Research Organizer
This article was previously published under Q230907

SYMPTOMS

When you export a project from Microsoft Encarta Research Organizer to a Rich Text (.rtf) file, the file may not contain the images you selected.

CAUSE

This behavior can occur if the following conditions are true:

  • You are using Research Organizer on a Microsoft Windows 95 or Microsoft Windows 98-based computer.

  • Your video adapter is configured to use a High Color (16-bit) color palette.

RESOLUTION

To work around this issue, change the Color Palette setting for your video adapter. To do this:

  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click Display.
  3. Click the Settings tab.
  4. In the Colors or Color Palette box, click one of the following settings:

    • 256 Colors

    • True Color (24-bit)

    • True Color (32-bit)
  5. Click OK.
  6. If you are prompted to restart your computer, do so.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

This problem was corrected in Encarta Research Organizer 2000.

MORE INFORMATION

The following table lists the bits-per-pixel and number of colors for common color palettes in Windows.

Color Palette NameBits-per-pixelNumber of colors
Standard VGA4-bit16
256-Colors8-bit256
High Color16-bit65,536
True Color24-bit16,777,216
True Color32-bit16,777,216
NOTE: The True Color (32-bit) color palette typically use only 24 bits for displaying color and the remaining 8 bits for control or transparency information.
Modification Type:MajorLast Reviewed:10/6/2003
Keywords:kbdisplay kbprb kbui KB230907
©2003 Microsoft Corporation. All rights reserved.