Error Message "The Drive Is Not Ready for Use" at Startup (230577)


The information in this article applies to:

  • Microsoft Windows NT Workstation 4.0
This article was previously published under Q230577

SYMPTOMS

When you start your computer, you may receive the following error message:
The drive is not ready for use Device/Harddisk0/partition0. Its door may be open. Please check drive and make sure that a disk is inserted and that the drive door is closed.

CAUSE

This behavior can occur if you have a Zip drive and Norton Utilities installed. Norton Utilities queries the Zip drive and generates the error message if there is no disk in the drive. You receive no error message if there is a disk in the drive. This apparently occurs only if the Zip drive is installed after Norton Utilities is installed.

RESOLUTION

Uninstall and reinstall Norton Utilities. Disabling Norton Utilities does not resolve the problem. For information about how to uninstall or reinstall Norton Utilities, please consult the program's documentation or manufacturer.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MajorLast Reviewed:8/10/2001
Keywords:kb3rdparty kberrmsg kbprb KB230577
©2002 Microsoft Corporation. All rights reserved.