16-bit Programs Print Monochrome Instead of Color (229255)


The information in this article applies to:

  • Microsoft Windows NT Server 4.0
  • Microsoft Windows NT Workstation 4.0
This article was previously published under Q229255

SYMPTOMS

When you print using a 16-bit program in Windows NT, you may print monochrome print jobs instead of color print jobs.

CAUSE

This issue can occur if your printer uses 24 bits per pixel (bpp) to render print jobs.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or the individual software update. For information on obtaining the latest service pack, please go to:
For information on obtaining the individual software update, contact Microsoft Product Support Services. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS


STATUS

Microsoft has confirmed that this is a problem in Windows NT 4.0. This problem was first corrected in Windows NT 4.0 Service Pack 5.
Modification Type:MajorLast Reviewed:11/20/2002
Keywords:kbbug kbprint kbQFE KB229255
©2002 Microsoft Corporation. All rights reserved.