You receive an "Internal Error 2343" error message after you remove Lotus Notes and then install Office 2000 (228668)

RESOLUTION

To resolve this problem, obtain Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a) full product.

A CD-ROM set that contains the complete version of Microsoft Office 2000 SR-1/SR-1a may be ordered for a minimal cost plus shipping and handling. To order this CD set, call the Microsoft Order Desk at (800) 360-7561. You will be required to provide proof of ownership of a Microsoft Office 2000 retail package to order these CDs.

Alternatively, you can use one of the following methods.

Method 1: Rename Notes.ini

You can temporarily rename the Notes.ini file to avoid this error message.

• On Microsoft Windows 95, Microsoft Windows 98, or Microsoft Windows Millennium Edition (Me), this file may be located in the following folder

  %systemroot%\system

  where %systemroot% is the drive and path where your system is installed.
  
  
• On Microsoft Windows NT 4.0, Microsoft Windows 2000, or Microsoft Windows 2000 Professional, this file may be located in the following folder

  %systemroot%\system32

  where %systemroot% is the drive and path where your system is installed.

If Method 1 does not work, try the following methods.

NOTE: Renaming the Notes.ini file renders Lotus Notes inoperable. After you install Office 2000, be sure to restore the Notes.ini file to its original name.

Method 2: Download and Run the Internal Error 2343 Utility

Microsoft has a utility to temporarily work around this problem. For additional information about this utility, click the following article number to view the article in the Microsoft Knowledge Base: If you choose not to use this utility, you can use either of the following methods to temporarily work around this problem.

Method 3: If Lotus Notes Is Not Installed

First, you must delete the remaining Lotus Notes entries in the Win.ini file. Before you follow these steps, make a backup copy of the Win.ini file that is stored in your Windows folder.

To modify the Win.ini file, follow these steps:

1. Click Start, and then click Run. In the Open box, type Win.ini.
2. Click OK.
3. Locate the [Extensions] section in the Win.ini file. Delete the following entries in the [Extensions] section:

   nsf=c:\notes\Notes.exe ^.nsf
   ns3=c:\notes\Notes.exe ^.ns3
   nsg=c:\notes\Notes.exe ^.nsg
   nsh=c:\notes\Notes.exe ^.nsh
   ns2=c:\notes\Notes.exe ^.ns2
   ntf=c:\notes\Notes.exe ^.ntf

   NOTE: If Lotus Notes was installed to a folder different than the default (c:\notes), these entries will reflect the path where Lotus Notes was installed.
   
   
4. Locate the [LotusMail] section in the Win.ini file. Delete the following entries in the [LotusMail] section:

   Application=Notes
   Program=c:\notes\Notes.exe NoDialogs

   NOTE: If Lotus Notes was installed to a folder different than the default (c:\notes), these entries will reflect the path where Lotus Notes was installed.
   
   
5. On the File menu, click Save.
6. On the File menu, click Exit.

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.


You also must delete the Lotus Notes keys in the registry. To delete the keys, follow these steps:

1. Quit any programs that are running.
2. Click Start, and then click Run. In the Open box, type regedit.
3. Click OK.
4. In the Registry Editor, navigate to the following key:

   HKEY_CLASSES_ROOT\.nsf

   Delete the .nsf key and all of its subkeys.
   
   
5. Repeat step 4 for the following keys:

   HKEY_CLASSES_ROOT\.nsh
   HKEY_CLASSES_ROOT\.ntf
   HKEY_CLASSES_ROOT\.nsg
   HKEY_CLASSES_ROOT\.ns3
   HKEY_CLASSES_ROOT\.ns2
   HKEY_CLASSES_ROOT\.ndl
   

   If you do not have any of these keys, skip that key.
   
   
6. Navigate to the following key:

   HKEY_LOCAL_MACHINE\SOFTWARE\Classes

   Verify that no .nsf key exists. If one does, delete it and all of its subkeys.
7. Repeat step 6 for each of the following keys:

   .nsh
   .ntf
   .nsg
   .ns3
   .ns2
   .ndl

   If you do not have any of these keys, skip that key.
   
   
8. On the Registry menu, click Exit.

Method 4: If Lotus Notes Is Currently Installed

First, you must verify the Lotus Notes entries in the Win.ini file. Before you follow these steps, make a backup copy of the Win.ini file that is stored in your Windows folder.

To verify the entries in the Win.ini file, follow these steps:

1. Click Start, and then click Run. In the Open box, type Win.ini.
2. Click OK.
3. Locate the [Extensions] section in the Win.ini file. Verify the paths listed in the following entries in the [Extensions] section:

   nsf=c:\notes\Notes.exe ^.nsf
   ns3=c:\notes\Notes.exe ^.ns3
   nsg=c:\notes\Notes.exe ^.nsg
   nsh=c:\notes\Notes.exe ^.nsh
   ns2=c:\notes\Notes.exe ^.ns2
   ntf=c:\notes\Notes.exe ^.ntf

   NOTE: If Lotus Notes was installed to a folder different than the default (c:\notes), use the path where Lotus Notes is installed.
   
   
4. Locate the [LotusMail] section in the Win.ini file. Verify the paths listed in the following entries in the [LotusMail] section:

   Application=Notes
   Program=c:\notes\Notes.exe NoDialogs

   NOTE: If Lotus Notes was installed to a folder different than the default (c:\notes), use the path where Lotus Notes is installed.
   
   
5. On the File menu, click Save.
6. On the File menu, click Exit.

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.


You also must verify the Lotus Notes keys in the registry.

1. Quit any programs that are running.
2. Click Start and then click Run. In the Open box, type regedit.
3. Click OK.
4. In the Registry Editor, navigate to the following key:

   HKEY_CLASSES_ROOT\.nsf\Shell\Open\Command

5. Double-click (Default) in the Name column.
6. Verify the path to Notes.exe listed in the Value data box. Change the path if necessary, and then click OK.
7. Repeat steps 4 through 6 for the following keys:

   HKEY_CLASSES_ROOT\.nsh\Shell\Open\Command
   HKEY_CLASSES_ROOT\.ntf\Shell\Open\Command
   HKEY_CLASSES_ROOT\.nsg\Shell\Open\Command
   HKEY_CLASSES_ROOT\.ns3\Shell\Open\Command
   HKEY_CLASSES_ROOT\.ns2\Shell\Open\Command
   HKEY_CLASSES_ROOT\.ndl\Shell\Open\Command

   If you do not have any of these keys, skip that key.
   
   
8. Navigate to the following key:

   HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.nsf\Shell\Open\Command

9. Double-click (Default) in the Name column.
10. Verify the path to Notes.exe listed in the Value data box. Change the path if necessary, and then click OK.
11. Repeat steps 8 through 10 for each of the following keys:

    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.nsh\Shell\Open\Command
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.ntf\Shell\Open\Command
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.nsg\Shell\Open\Command
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.ns3\Shell\Open\Command
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.ns2\Shell\Open\Command
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.ndl\Shell\Open\Command

    If you do not have any of these keys, skip that key.
    
    
12. On the Registry menu, click Exit.

NOTE: This problem can also be resolved by temporarily renaming the Notes.ini file. In Windows 95 and Windows 98, this file is located in the \windows\system folder. In Windows NT, this file is located in the \winnt\system32 folder. Please note that renaming the Notes.ini file renders Lotus Notes inoperable. After you install Office 2000, be sure to restore the Notes.ini file to its original name.