Sound Files Moved to System32 Folder During Windows 2000 Upgrade (227802)


The information in this article applies to:

  • Microsoft Windows 2000 Professional
This article was previously published under Q227802

SYMPTOMS

After you upgrade your computer from Microsoft Windows 98 to Windows NT 2000, sound events do not function properly or you may receive the following error message when you configure events in the Sounds And Multimedia tool:
Windows cannot find the file C:\Windows\Media\soundfile.wav. Do you want to continue to use this sound event anyway?

CAUSE

This issue can occur if the sound files located in the <drive>:\Windows\Media folder have moved to the SystemRoot\System32 folder and the registry entries related to sound event files are not updated to use the new path.

RESOLUTION

To resolve this issue, use one of the following methods:
  • Copy the sound files from the SystemRoot\Media folder to the Windows\Media\ folder.
  • Use the Sounds and Multimedia tool to reconfigure the sound events to point to the sound file in the SystemRoot\Media folder.

STATUS

Microsoft has confirmed that this is a problem in Windows 2000.
Modification Type:MajorLast Reviewed:9/23/2003
Keywords:kbenv kberrmsg kbnofix kbprb kbsound KB227802
©2003 Microsoft Corporation. All rights reserved.