"Option Is Not Available in This Country" Error Message When Starting Internet Explorer (227606)
The information in this article applies to:
- Microsoft Windows 98
- Microsoft Windows 95
This article was previously published under Q227606 IMPORTANT: This article contains information about modifying the registry. Before you
modify the registry, make sure to back it up and make sure that you understand how to restore
the registry if a problem occurs. For information about how to back up, restore, and edit the
registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows Registry
SYMPTOMS
When you double-click the Internet Explorer icon on your desktop, you may receive the following error message:
This option is not available in this country, could not locate service
CAUSE
This behavior can occur if the setting in the Internet Explorer Default Icon Class ID (CLSID) registry key is incorrect.
RESOLUTIONWARNING: If you use Registry Editor incorrectly, you may cause serious problems that may
require you to reinstall your operating system. Microsoft cannot guarantee that you can solve
problems that result from using Registry Editor incorrectly. Use Registry Editor at your own
risk.
To resolve this behavior, use Registry Editor to modify the Default Icon value data for the following keys:
HKEY_CLASSES_ROOT\CLSID\{871C5380-42A0-1069-A2EA-08002B30309D}\shell\OpenHomePage\Command\Default
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{871C5380-42A0-1069-A2EA-08002B30309D}\shell\OpenHomePage\Command
The Default Icon value data is the full path to Internet Explorer. For example, if you installed Internet Explorer in the C:\Program Files\Internet Explorer folder, the Default Icon value data would be:
C:\Progra~1\INTERN~1\Iexplore.exe
| Modification Type: | Minor | Last Reviewed: | 12/20/2004 |
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| Keywords: | kbenv kberrmsg kbprb KB227606 |
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