SMS: Dataloader Causes Access Violation Attempting to Insert More Than 1,962 Bytes of Data into a Row (226891)


The information in this article applies to:

  • Microsoft Systems Management Server 1.2
  • Microsoft Systems Management Server 1.2 SP1
  • Microsoft Systems Management Server 1.2 SP2
  • Microsoft Systems Management Server 1.2 SP3
  • Microsoft Systems Management Server 1.2 SP4
This article was previously published under Q226891

SYMPTOMS

The SMS Executive service may cause an access violation if SMS_INVENTORY_DATA_LOADER attempts to insert more than 1,962 bytes of data into a row. The following error message is logged just before the access violation if SQL tracing is enabled:
SQL>>>>> Updated or inserted row is bigger than maximum size (1962 bytes) allowed for this table.
For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

139141 Debugging SMS/SQL Related Problems

CAUSE

The access violation occurs when the SMS_INVENTORY_DATA_LOADER thread attempts to print the entire SQL command that did not succeed to its log file. The buffer that is used to store the SQL command to be printed is too small.

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Systems Management Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later: 
   Date      Time    Size     File name   Platform
   -----------------------------------------------
   05/15/00  6:58pm  535,616  Base.dll    Intel
   05/15/00  6:59pm  377,408  Base3.dll   Intel
   05/15/00  6:59pm  538,656  Base4.dll   Intel
   05/15/00  7:01pm  750,352  Base.dll    Alpha
   05/15/00  7:02pm  640,784  Base3.dll   Alpha
   05/15/00  7:11pm  919,824  Base4.dll   Alpha
NOTE: Due to file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files.


STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 1.2.

MORE INFORMATION

To install the hotfix, follow these steps on the Systems Management Server (SMS) site server:
  1. Stop all SMS services.
  2. Quit all SMS programs (including the SMS Administrator program, SMS Database Manager, and so on).
  3. Replace the Base.dll file in the SMS_root_folder\Site.srv\Platform.bin folder with the hotfix version.
  4. Replace the Base3.dll file in the SMS_root_folder\Site.srv\Platform.bin folder with the hotfixed version.
  5. Replace the Base4.dll file in the SMS_root_folder\Site.srv\Platform.bin folder with the hotfix version.
  6. Restart the SMS services.
Modification Type:MajorLast Reviewed:4/7/2006
Keywords:kbQFE KBHotfixServer kbBug kbfix KB226891
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