SMS: Software Metering Server Installation Is Unsuccessful and Generates Error 997 (226850)


The information in this article applies to:

  • Microsoft Systems Management Server 2.0
  • Microsoft Systems Management Server 2.0 SP1
  • Microsoft Systems Management Server 2.0 SP2
This article was previously published under Q226850

SYMPTOMS

After enabling a site system as a software metering server under the following hierarchy 
   Systems Management Server
     Site Database (site code - site name)
        Site Hierarchy
           site code - site name
              Site Settings 
                 Site Systems
the Software Metering Server installation stops responding and generates the following status messages:

Message ID: 9399
Component:SMS_LICENSE_SERVER_MANAGER
Description:
The software metering server manager failed to install the service
"INSTALL_ODBC" on "SERVER1".

Message ID: 9405
Component:SMS_LICENSE_SERVER_MANAGER
Description:
The software metering server manager could not start the ODBC installation
service on "SERVER1".


Further investigation of the licsvcfg.log reveals the following: 
   Attempting to install the service INSTALL_ODBC. 
   (Binary=c:\swmtr\odbc\i386\InOdbcSv.Exe,    DisplayName=(null),Account=SWMAccount) 
   Starting the service INSTALL_ODBC on SHINER-BOCK  
   Error while starting the service INSTALL_ODBC. 
   NT Service Exception: 997 The service INSTALL_ODBC could not be started. 
   System message: OverlappedI/O operation is in progress.

CAUSE

This behavior occurs because of an incorrect password set on the Service account when you create the Software Metering server.

WORKAROUND

To work around this issue, ensure that the correct Service account password is used.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MinorLast Reviewed:4/26/2006
Keywords:kbBug kbsmsMeter KB226850
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