Error Message When You Start Visioneer PaperPort (226546)

SYMPTOMS

When you attempt to start the Visioneer PaperPort program or the software for the CanoScan FB 630P scanner, you may receive one of the following error messages:

The Shell32.dll file is Linked to Missing Export
Shlwapi.dll:ShRegGetUAValueA

The Shell32.dll file is Linked to Missing Export
Shlwapi.dll:ShRegGetUSValueA

CAUSE

This behavior can occur if there is an older version of the Shlwapi.dll file in the program's folder.

PaperPort uses the Paperport folder and the CanoScan FB 630P scanner uses the Canon Creative folder.

RESOLUTION

To resolve this issue, copy the Shlwapi.dll file from the Windows\System folder to the Paperport or Canon Creative folder:

Rename the Shlwapi.dll file in the Paperport or Canon Creative\Photo Deluxe folder to another name.

For information about how to rename a file, click Start, click Help, click the Index tab, type renaming, and then double-click the Renaming Files topic.
Copy the Shlwapi.dll file from the Windows\System folder to the PaperPort or Canon Creative\Photo Deluxe folder.

For information about how to copy a file, click Start, click Help, click the Index tab, type copying, and then double-click the Copying Files topic.

MORE INFORMATION

The Visioneer PaperPort program shares information with and manages documents for use with your scanner. Information about this issue is also available at the following Visioneer Web site:

https://visupport.visioneer.com/Portal/view.aspx

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