SBS: Fax Does Not Use Second Modem When the First One Is Busy (225384)
The information in this article applies to:
- Microsoft BackOffice Small Business Server 4.0
- Microsoft BackOffice Small Business Server 4.0a
- Microsoft BackOffice Small Business Server 4.5
This article was previously published under Q225384 SYMPTOMS When you have two or more compatible modems configured to
use the Microsoft Fax service and the first modem is in use by another service,
other fax jobs may be held until the first modem becomes available.
CAUSE This behavior can occur if you install a modem and the
Unimodem file that keeps the corresponding Telephony API (TAPI) line open for
monitoring is not installed. Without this file, the second modem does not
receive notification of events on the corresponding line. RESOLUTION Contact the manufacturer of your modem to obtain an updated
firmware revision and Unimodem driver files for use with Small Business Server
(SBS). Reinstall the modem with those files. STATUS This is a confirmed problem in SBS versions 4.0, 4.0a, and
4.5.
| Modification Type: | Major | Last Reviewed: | 3/8/2006 |
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| Keywords: | kbbug kbenv kbHardware kbnofix KB225384 |
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