SYMPTOMS
When you use the
Cut command (
Edit menu) to delete text from a Word document, the following error message may appear:
This program has performed an illegal operation and will be shut down.
If the problem persists, contact the program vendor.
When you click
Details, the following error message appears:
WINWORD caused an invalid page fault in module MSO9.dll at 015f:<address>.
-or-
WINWORD caused an invalid page fault in module WINWORD.EXE at <address>.
This problem has been reported to occur in Microsoft Word when you use any of the following applications:
- Exceed 6.0.1
- Ecco Professional 3.01
WORKAROUND
To prevent these problems from occurring in Word, use the
Copy command to copy the selected text (do not use the
Cut command). After the text has been copied, delete the text from where you do not want the text to appear.
-or-
For other possible workarounds for these problems, contact the vendor appropriate for your situation:
Exceed 6.0.1
For more information about this problem and possible resolution, please contact Hummingbird Communications for an update to Exceed 6.0.1.
Hummingbird Communications LTD
1 Sparks Avenue
North York, Ontario
Canada M2H 2W1
Telephone: (416) 496-2200
World Wide Technical Support
Telephone: (613) 548-4355 (8AM - 7PM EST)
Fax: (613) 548-7616
Web site:
http://www.hummingbird.com/
E-mail: hbi-support@kingston.hummingbird.com
Ecco Professional 3.01
For more information about this problem and possible resolution, please contact NetManage for an update of Ecco Professional 3.01 to version 3.03.
10725 North DeAnza Blvd.
Cupertino, California 95014
Telephone: (408) 973-7171
Fax: (408) 257-6405
Support Web site:
http://supportweb.netmanage.com
Technical Support Telephone: (978) 685-3600