WD2000: ErrMsg: "The password is incorrect. Word cannot open the document." (224036)

ERROR MESSAGE

When you try to open a Word document, one of the following error messages may appear:

The password is incorrect. Word cannot open the document.

-or-

The password is incorrect.

NOTE: Microsoft Office 2000 has built-in functionality that allows you to get more information about difficult-to-troubleshoot alerts or error messages. If you want to enable this functionality for this and other error messages in Microsoft Office 2000, please download the Microsoft Office 2000 Customizable Alerts file from the Microsoft Office Update Web site at the following address:

http://www.microsoft.com/downloads/details.aspx?FamilyID=8FBEE1D3-C5BB-4A36-A2F7-DC63DE2A818C

NOTE: If you reached this article by clicking the Web Info button in an error message, you already have Customizable Alerts enabled.

THINGS TO TRY

The password is incorrect.

Passwords prevent access to a protected item or document by unauthorized users. A password can contain any combination of letters, numerals, spaces, and symbols, and it can be up to 15 characters long. As you type a password, Word displays an asterisk (*) for each character you type. Passwords are case-sensitive.

You can open a password-protected document only if you supply the correct password. If you forget or lose the password, you cannot open your document.

Check to see whether the CAPS LOCK key is on, or retype the password to make sure that you didn't mistype it.

A protected address list causes unusual behavior.

For additional information, please see the following article in the Microsoft Knowledge Base:

181927 DMM: Protected Address List Causes Unusual Behavior

MORE INFORMATION

For more information about passwords, click Microsoft Word Help on the Help menu, type passwords in the Office Assistant or the Answer Wizard, and then click Search to view the topics returned.