Cannot Open the Windows Address Book in Outlook Express (223797)
The information in this article applies to:
- Microsoft Outlook Express 4.01 for Windows 95 SP 1
- Microsoft Outlook Express 4.01 for Windows 95 SP 2
- Microsoft Outlook Express 4.0 for Windows 95
- Microsoft Windows 98
This article was previously published under Q223797 IMPORTANT: This article contains information about modifying the registry. Before you
modify the registry, make sure to back it up and make sure that you understand how to restore
the registry if a problem occurs. For information about how to back up, restore, and edit the
registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows Registry
SYMPTOMS
When you try to open the Microsoft Windows Address Book in Outlook Express, you may receive the following error message:
An error occurred while attempting to open the address book file.
RESOLUTIONWARNING: If you use Registry Editor incorrectly, you may cause serious problems that may
require you to reinstall your operating system. Microsoft cannot guarantee that you can solve
problems that result from using Registry Editor incorrectly. Use Registry Editor at your own
risk.
To resolve this issue, follow these steps:
- Click Start, point to Settings, and then click Control Panel.
- Double-click Add/Remove Programs, click Outlook Express, and then click Remove.
- Use Registry Editor to delete the following registry keys:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Outlook Express
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WAB
HKEY_CURRENT_USER\Software\Microsoft\Outlook Express
HKEY_CURRENT_USER\Software\Microsoft\WAB
- Restart your computer, and then install Outlook Express again.
| Modification Type: | Minor | Last Reviewed: | 12/20/2004 |
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| Keywords: | kberrmsg kbprb KB223797 |
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