OL2000: (CW) Style Format Changes in Recipient's E-mail Client (223753)


The information in this article applies to:

  • Microsoft Outlook 2000
This article was previously published under Q223753
NOTE: The procedures in this article only apply if you have installed Outlook with the Corporate or Workgroup option. With this option, you can use Messaging Application Programming Interface (MAPI) services. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Corporate or Workgroup installation, you see "Corporate or Workgroup".

SYMPTOMS

When you use the Send To Mail Recipient command in Microsoft Word 2000, to send a document to a recipient who does not use Outlook, but the e-mail client is either Rich Text (RTF) or HTML-compatible, the heading style formatting in the document does not display correctly.

For example, if you apply the Heading 1 style to a paragraph in your Word document, the text is formatted as Arial Bold, 16-point. When this is viewed in the Microsoft Exchange Client, the same text appears as Arial Bold, 18-point, with extra space before and after the paragraph.

CAUSE

The text format converter in the recipient's e-mail client does not correctly interpret the formatting used in the Word document.

WORKAROUND

Send the document as an attachment in an Outlook message.

MORE INFORMATION

To send a document as an attachment in Outlook:
  1. Create, save and close the Word document.
  2. Create a new e-mail message in Outlook.
  3. On the Insert menu, click File, locate and select the document, and click Insert.
  4. Address and send the message.
Modification Type:MajorLast Reviewed:9/29/2003
Keywords:kbprb KB223753
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