OL2000: (CW) Error Message "Error Reading Service" (223632)

The information in this article applies to:

Microsoft Outlook 2000

This article was previously published under Q223632

NOTE: The procedures in this article only apply if you have installed Outlook with the Corporate or Workgroup option. With this option, you can use Messaging Application Programming Interface (MAPI) services. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Corporate or Workgroup installation, you see "Corporate or Workgroup".

SYMPTOMS

When you start Outlook you may receive the following error message:

There was an error reading your '<service name>' Internet e-mail service. Click the Tools menu, click Services, delete the service and then create a new one.

CAUSE

This problem can occur when you copy an Internet E-mail, or Microsoft Mail service from one profile to another profile. When you start Outlook using the destination profile, you receive the error message.

RESOLUTION

Delete the service you copied and then add the service manually to the problem profile. To add a service, start Outlook using the profile you want to add the service to, and on the Tools menu, click Services.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

This same error message can have different causes and resolutions, depending on what you have done with your profile. For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

222435 OL2000: (CW) Deleting Profile Removes All Internet Info

Modification Type:	Major	Last Reviewed:	10/8/2003
Keywords:	kbbug kbpending KB223632