ERROR MESSAGE
When you attempt to send a mail message, you receive the
following error message:
Unable to send this item.
NOTE: Microsoft Office 2000 has built-in functionality that allows you
to get more information about difficult-to-troubleshoot alerts or error
messages. If you want to enable this functionality for this and other error
messages in Microsoft Office 2000, please download the Microsoft Office 2000
Customizable Alerts file from the Microsoft Office Update Web site at the
following address:
NOTE: If you reached this article by clicking the
Web Info button in an error message, you already have Customizable Alerts
enabled.
CAUSES
WHAT TO TRY
Outlook Mail Configurations
A problem may exist in the configuration of your Internet e-mail
account in Outlook. Additionally, there may be a connectivity problem with your
Internet Service Provider (ISP).
For additional information about
configuration problems with your Corporate or Workgroup installation of
Outlook, please see the following article in the Microsoft Knowledge Base:
195795 OL2000: (CW) Troubleshooting Outlook Configuration Problems
Problems with the Mail Message Store
The message store for Outlook is the personal folder. This file
stores Outlook objects using a special internal folder structure. If the file
is damaged, it may not allow the delivery of incoming or outgoing
mail.
For additional information about troubleshooting personal
folders in your Corporate or Workgroup installation of Outlook, please see the
following article in the Microsoft Knowledge Base:
195717 OL2000: (CW) How to Create a New Personal Folders File
For additional information about troubleshooting personal folders
in your Internet Mail Only installation of Outlook, please see the following
article in the Microsoft Knowledge Base:
195723 OL2000: (IMO) Creating a New Personal Folder For an IMO Account