Troubleshooting SBS Console Problems (222531)


The information in this article applies to:

  • Microsoft BackOffice Small Business Server 4.5
This article was previously published under Q222531
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SUMMARY

In BackOffice Small Business Server (SBS) 4.5, the SBS console is hosted within Microsoft Management Console (MMC) 1.1 using the Microsoft Internet Explorer control, and some ActiveX components are replaced with Dynamic HTML (DHTML).

This creates a single point of reference with Internet Explorer and a consistent extensibility model. Snap-in functionality is not exposed because you are running only within the MMC framework. This is implemented using an MMC file (Sbs.msc) to maintain the look and feel of the SBS console.

MORE INFORMATION

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

NOTE: To reinstall the SBS console, the sbssetup /reinstall command must be run from a command prompt.

The following section contains troubleshooting information for the major components in the SBS console.

Troubleshooting Internet Explorer

  • Test Internet Explorer functionality.
  • Verify that the server can browse the local Web site.
  • Verify that the server can browse .htm files on the local hard disk.
If Internet Explorer is functioning correctly, follow the steps for troubleshooting Microsoft Internet Information Server (IIS).

Troubleshooting Internet Information Server

  • Verify that the server can browse the following site:

    http://localhost

  • Verify the default Web site and virtual directories.
  • Verify file permissions and IUSR permissions.
If IIS is functioning correctly, follow the steps for troubleshooting the MMC.

Troubleshooting Microsoft Management Console

  • Verify that Mmc.exe starts successfully (click Start, click Run, and then type mmc.exe).
  • Try to start the Console files manually (for example, type mmc c:\smallbusiness\html\sbs.msc or mmc c:\smallbusiness\html\todo.msc).
If you suspect that the files are corrupted or missing, find replacements for them in the SBSAdmin\I386\Admin\HTML folder on SBS CD-ROM 3.

Extensibility

If extensions are enabled, set the LinkCount value for the following registry entries to 0 to temporarily disable the extensions:
  • HKEY_LOCAL_MACHINE\Software\Microsoft\Small Business\Console\CustomBgTasks
  • HKEY_LOCAL_MACHINE\Software\Microsoft\Small Business\Console\CustomSmTasks
  • HKEY_LOCAL_MACHINE\Software\Microsoft\Small Business\Console\Favorties\Custom
If disabling the extensions solves the problem, enable the extensions one at a time to identify which extension is the source of the problem.

ActiveX Controls

If you experience problems when you start wizards in the SBS console, try to start wizards independent of the console. You can unregister or register this control:
  • To unregister this control, type regsvr32 -u saminfo1.ocx.

    NOTE: You have to be in Smallbusiness folder to do this.
  • To register this control, type regsvr32 saminfo1.ocx.

    NOTE: You have to be in Smallbusiness folder to do this.
There are two additional controls that you may need to reregister if you experience problems with services on your SBS computer:
  • Samscm.ocx
    Reregister this control if you experience problems when you restart services in the SBS console.
  • Srvcstat.ocx
    Reregister this control if you experience problems with the service status reported on the home page.
NOTE: These controls can be reregistered using the Regsvr32 syntax and substituting the name of the control.

REFERENCES

For more information, including a list of all files, dynamic-link libraries (DLLs), wizards, and registry entries that are copied, modified, or replaced during the reinstallation of the SBS console, refer to the Console Architecture white paper at the following Microsoft Web site:

http://www.microsoft.com/sbserver/techinfo/administration/45/ConsoleArch.asp.

Modification Type:MajorLast Reviewed:12/16/2005
Keywords:kbinfo KB222531
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