OL2000: Error Message: "The specified protocol is unknown." When You Click a Folder in Outlook Today (222398)

The information in this article applies to:

Microsoft Outlook 2000

This article was previously published under Q222398

SYMPTOMS

When you are in the Outlook Today folder and you click a folder to open it, you may receive the following error message:

Microsoft Internet Explorer

Internet Explorer cannot open the Internet site
outlook:\\Mailbox-<mailboxname>\<foldername>.
The specified protocol is unknown.

CAUSE

This problem occurs when the folder name contains any of the following characters:

<, >, /, or \

RESOLUTION

If you include a folder link on the Outlook Today page, avoid using these characters in the folder name.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Modification Type:	Major	Last Reviewed:	9/29/2003
Keywords:	kbbug kbnofix KB222398