OL2000: Global Address List Entries with More Than Two Names Display Incorrectly (222356)


The information in this article applies to:

  • Microsoft Outlook 2000
This article was previously published under Q222356

SYMPTOMS

When you create a contact by adding a recipient's address from the Global Address List (GAL) to the Outlook Address Book, if the recipient's display name has three distinct names, the middle name is added twice.

RESOLUTION

Remove the additional name from the contact record, or manually enter addresses for contacts that have three or more names in the GAL.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

A contact with the display name, "John Henry Smith" is added as, "John Henry Henry Smith." In this case, the middle element of the display name is an actual middle name.

The same behavior occurs if the person has two first names. For example, "Mary Ann Jones" would appear as "Mary Ann Ann Jones."

The Sort by setting is affected as well. In the examples mentioned, the sort order is "Smith, John Henry Henry" and "Jones, Mary Ann Ann."

To Correct the Full Name Display

To manually create the contact, follow these steps:
  1. On the File menu, click New, and then click Contact.
  2. Click Full Name and in Check Full Name, enter the name elements for the contact in the First, Middle, and Last name fields.
  3. Add any additional information for the contact and then click Save and Close.
To edit the Full Name properties of the contact, if the Contact is created using the Add to Personal Address Book command, click Full Name as in step 2, delete the duplicate name element, and then click Save and Close.
Modification Type:MajorLast Reviewed:9/29/2003
Keywords:kbbug kbnofix KB222356
©2003 Microsoft Corporation. All rights reserved.