PCI Modem Does Not Work After Installing Windows 98 (221839)


The information in this article applies to:

  • Microsoft Windows 98
This article was previously published under Q221839
If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:

http://support.microsoft.com/default.aspx/w98?sid=460

SYMPTOMS

After you install Windows 98, your Peripheral Component Interconnect (PCI) modem may not be recognized. When this occurs, the PCI modem may be listed as a PCI Serial Controller under Other Devices in Device Manager.

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CAUSE

This behavior can occur because the Windows 98 CD-ROM does not include drivers for PCI serial controllers.

RESOLUTION

To resolve this behavior, update the driver for the device:
  1. Right-click My Computer, click Properties, and then click the Device Manager tab.
  2. Double-click the Other Devices branch to expand it, click PCI Serial Controller, and then click Properties.
  3. Click the Driver tab, and then click Update Driver.
  4. Click Next, click Search for a better driver then the one your device is using now (Recommended), and then click Next.
  5. Insert the driver disk or CD-ROM that was included with your modem.
  6. Click to select the check box for the drive corresponding to the media type (floppy disk drive or CD-ROM drive), and then click Next.
  7. If you receive an Update Driver Warning dialog box, click Yes.
  8. Click Next, click Finish, and then click Yes to restart your computer.

MORE INFORMATION

The PCI serial controller is a communications port controller that is built into the modem. This type of modem does not communicate through a serial port on the motherboard.
Modification Type:MajorLast Reviewed:8/8/2006
Keywords:kbenv kbHardware kbprb KB221839
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