Drwtsn32.exe May Fail to Handle an Abnormal Termination Event (218157)
The information in this article applies to:
- Microsoft Windows NT Server 4.0 Terminal Server Edition
- Microsoft Windows NT Server 4.0
- Microsoft Windows NT Workstation 4.0
- Microsoft Windows NT Server, Enterprise Edition 4.0
This article was previously published under Q218157 SYMPTOMS
A service running on the system abnormally terminates and Drwtsn32.exe is called and fails to run. A Drwtsn32 dialog box is displayed indicating the following:
User32.dll failed to initialize.
Drwtsn32.log or User.dmp files are not generated.
CAUSE
If the service is configured to run in a user context other than LocalSystem, Drwtsn32.exe will fail to run because it needs access to the desktop to function properly and this access is denied because it is running in the same context as the failing service.
RESOLUTION
To work around this problem, configure the service to run as the LocalSystem user account until the cause of the failure is determined and corrected.
STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
| Modification Type: | Major | Last Reviewed: | 6/28/2004 |
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| Keywords: | kbbug kbnofix KB218157 |
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