Mailbox Is Not Recognized When You Start Outlook for the First Time on SBS Client (218049)
The information in this article applies to:
- Microsoft BackOffice Small Business Server 4.0
- Microsoft BackOffice Small Business Server 4.0a
- Microsoft BackOffice Small Business Server 4.5
This article was previously published under Q218049 SYMPTOMS
When you start Microsoft Outlook for the first time on a BackOffice Small Business Server (SBS) client computer, you may receive the following error message with a list of possible mailbox names to choose from
Microsoft Outlook does not recognize: mailbox name
where mailbox name is the user's logon name.
CAUSE
This behavior may occur when multiple users have similar logon names.
RESOLUTION
To resolve this problem:
- Click the correct name in the list of mailbox names that is displayed.
- Click OK.
The next time you log on to Outlook, you are not prompted to choose the correct mailbox name.
STATUSMicrosoft has confirmed that this is a problem in Microsoft Outlook.
| Modification Type: | Major | Last Reviewed: | 11/19/2003 |
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| Keywords: | kbbug kbnofix KB218049 |
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