XFOR: Error Message: System Cannot Find the File Specified. Microsoft Windows NT ID No: 0xc0020002 (216110)


The information in this article applies to:

  • Microsoft Exchange Server 5.0
This article was previously published under Q216110
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

When you install the Internet Mail Service (IMS) on a computer running Exchange Server 5.0 SP1 and Windows NT 4.0 SP3, the following error message may occur:
System cannot find the file specified
Microsoft Windows NT
ID No: 0xc0020002

CAUSE

A previous version of the IMS may prevent proper updating when Exchange Server 5.0 SP1 is applied.

WORKAROUND

To work around this issue, do the following:

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
  1. If a previous version of the IMS exists, remove the following registry key:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeIMC

  2. If a previous version of the IMS exists, remove the Exchsrvr\Imcdata directory.
  3. Reapply SP3 for Windows NT 4.0.
  4. Reapply SP1 for Exchange Server 5.0.
  5. Install the Internet Mail Service. To do this, perform the following steps:

    1. From the File menu, choose New.
    2. Select Other, and then choose IMS.
Modification Type:MinorLast Reviewed:4/28/2005
Keywords:KB216110
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