Hpsjbmgr Utility May Cause Errors During Scanning (214833)

SYMPTOMS

If you scan using any of the applications listed at the beginning of this article, you may experience one of the following symptoms:

The system may stop responding (hang).
You may receive errors similar to the following:
The scanner is not responding. Check its installation or run HP Scan Test to help you determine the cause. (2093)
Twain Internal Error
The device encountered an internal error. Please try again.
Picture caused and invalid page fault in module Twain_32.dll

CAUSE

The ScanJet button manager (filename hpsjbmgr.exe) is a TSR that Hewlett-Packard installs with many of its ScanJet scanner drivers. It enables the customer to scan by pressing a green button on the scanner hardware.

According to HP, "The HP ScanJet Button Manager... has the potential to conflict with certain programs at random." This may happen even if you are not scanning from a Hewlett-Packard scanner.

RESOLUTION

If you receive errors while scanning, press CTRL+ALT+DEL to see if Hpsjbmgr is in the Task List. If it is, disable it.

To disable the HP ScanJet Button Manager, follow these steps:

Press CTRL+ALT+DELETE on the keyboard to open the Close Program dialog box.
Select "hpsjbmgr" from the list, and click End Task.
On the Windows Start menu, point to Find, and click Files or Folders.
In the Named: box, type "hpsjbmgr.exe" without quotation marks, and click Find Now.
Click the file in the results window, click the File menu, and click Rename.
Rename the file to "hpsjbmgr.old".
Restart the computer.
Try to scan again.

REFERENCES

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.