OL2000: (CW) New Folder Group Link to Public Folders Lost After Outlook Is Restarted (213003)


The information in this article applies to:

  • Microsoft Outlook 2000
This article was previously published under Q213003
NOTE: The procedures in this article only apply if you have installed Outlook with the Corporate or Workgroup option. With this option, you can use Messaging Application Programming Interface (MAPI) services. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Corporate or Workgroup installation, you see "Corporate or Workgroup".

SYMPTOMS

You have created a group to link Outlook items stored in a public folder to contacts stored in your Microsoft Exchange Server mailbox. When you subsequently restart Outlook, the links appear to be lost.

CAUSE

For performance reasons, the link to the items in the public folder are not created, in a new Outlook session, until after you open the folder that contains the public folder items.

RESOLUTION

Open the public folder containing the linked Outlook items using the Folder List, or by using a shortcut to the items.

MORE INFORMATION

Opening all user-created links to a public folder may significantly affect the time it takes Outlook to start.

To make opening the public folder easier by creating a shortcut, follow these steps:
  1. With both the Outlook Bar and the Folder List visible, select a Folder List icon for a public folder containing items that have been linked.
  2. Drag the icon from the Folder List to the desired position on the Outlook Bar.
  3. Continue adding public folder shortcuts until you have added all the necessary shortcuts, and then quit Outlook
  4. Restart Outlook and click a public folder shortcut. Open a contact with a linked item. On the Activities tab, click the Show list and click to select a group that you have previously created. The item should appear in the group list.

REFERENCES

For additional information about linking activities, please see the following article in the Microsoft Knowledge Base:

195109 OL2000: How to Track Contact Activity Items

Modification Type:MajorLast Reviewed:9/29/2003
Keywords:kbbug KB213003
©2003 Microsoft Corporation. All rights reserved.